Terms & Conditions

Age Policy

Guests must be at least 18 years of age to attend an UnPlug & Play Event. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by UnPlug & Play prior to booking.


Cancellation Policy

If a guest wishes to cancel their booking UnPlug & Play will endeavour to transfer their place to someone else from the waitlist.  Once this happens the original guest will get a full refund – if no replacement can be found then a refund cannot be offered.


Event Activities

UnPlug & Play reserves the right to change the Event Activities due to extraordinary circumstances (e.g. external forces, delays of third parties, weather condition, etc.). If any significant changes occur the customer will be informed as soon as possible. The Event schedule and inclusions can change at any time without notice.


Waitlist Policy

If the Event is full, we can add your name to our waitlist, or advise of other available dates.


If we’re able to confirm your place on the Event, we will contact you and full payment will be due immediately.


Use of Written and Photographic Material

Any written material provided to UnPlug & Play in the form of feedback forms may be used by UnPlug & Play for marketing purposes. Any photographs or videos taken by UnPlug & Play of attendees on our Events may be used by the UnPlug & Play for marketing purposes.


If you would prefer we do not use any of the above material written by you or containing your image please let us know here.



UnPlug & Play shall not be liable for any unusual and unforeseeable circumstances beyond our normal control, the consequences of which could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to riot, civil unrest, industrial disputes or strikes, accidents or failure to perform by third parties, including suppliers and subcontractors, unavoidable technical problems with the accommodation, transport or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any the above, refunds and compensation payments cannot be made.


UnPlug & Play accepts no liability for loss, damage, injury or illnesses which may be received during the guest’s stay or travelling to and from UnPlug & Play’s Events.


UnPlug & Play is not liable for any injuries or losses to guests, in the use of Event facilities or participation in activities.


While all care is taken, UnPlug & Play cannot accept any responsibility for loss or damage of personal possessions or valuables of guests.


All guests must take responsibility for their own medical and physical fitness and able to use Event facilities and participate in activities.



UnPlug & Play reserves the right to change or amend this policy at anytime. The current policy is always applicable

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